Shipping policy

At Ember & Crust, we aim to deliver your pizza oven quickly, safely, and hassle-free.

Delivery Times:

  • Standard delivery to mainland UK typically takes 3–5 working days after dispatch.

  • Some larger or specialist ovens may take slightly longer; estimated delivery times are provided at checkout.

  • If there are any unexpected delays, we’ll contact you immediately.

Shipping Costs:

  • We offer free standard shipping on all pizza ovens to mainland UK.

  • Shipping charges may apply for remote areas (e.g., Scottish Highlands, islands). Any additional costs will be clearly shown at checkout.

Order Processing:

  • Orders are usually processed within 1–2 working days.

  • Once dispatched, you’ll receive a confirmation email with tracking information.

Delivery Details:

  • Deliveries are made Monday to Friday (excluding public holidays).

  • Please ensure someone is available to accept delivery, especially for larger ovens.

  • If no one is available, our courier will attempt re-delivery or leave instructions for collection.

Damages:

  • Please inspect your oven upon arrival.

  • If your product arrives damaged, notify us within 48 hours with photos, and we’ll arrange a replacement or refund.

Questions?
If you have any shipping questions before or after placing an order, please contact us at info@emberandcrust.co.uk—we’re always happy to help.